Exploring the intersection of life, running and the business of online communities
Is community management having the impact we hoped it would? Are companies taking advantage of the potential and transformative power of online communities? Those are some of the big questions I always come back to explore on Community Manager Appreciation […]
Think of the last great story you heard and loved. Was it from a movie? A book? A memorable personal story someone shared with you? Why did that story move you emotionally? Why did it make you laugh […]
How can we, as community builders, use the power of story and peak moments to build better community strategy? That is the question that challenged me during and after this year’s CMX Summit. And in the spirit of working out […]
As I continue to explore how to work out loud and grow our employee communities at Walgreens I’m always on the look out to find good books that give me inspiring ideas and stories about how to work better and […]
One of the most important things you can do to increase engagement and adoption of an enterprise social network (ESN) and employee community is to invest time and resources in branding and marketing it. At Walgreens we’ve invested a lot […]
Each week I look forward to the inspiring buzz I get from #ESNChat and I’m excited to join the team leading #ESNchat. If you’re new to #ESNchat, it’s a weekly Twitter chat founded by Jeff Ross in September 2013 for those interested in […]
I recently had the pleasure of speaking to graduate students at Depaul University in Chicago about the future of work and internal communications. Looking back on this talk I was surprised and delighted because it was not only a chance […]
In my work building employee communities for Walgreens and other organizations I’ve have had to lead communities through change many times. While experiencing the impact of organizational change I’ve learned that it’s critical to have a change plan for your […]
I was inspired by this Working Out Loud post by John Stepper. It’s a post asking what you can do to accelerate working out loud (WOL). I’m accepting John’s challenge and I’m going to do “my something” and share […]
Earlier this year I had the opportunity to speak at the J Boye intranet conference. During the conference I shared the story about how at Walgreens we’re using community management strategies to roll out a new social intranet, develop an internal […]
I recently had the pleasure of kicking off the Community Roundtable’s new Community Manager spotlight series. It was tons of fun chatting with Jim Storer and sharing the inside scoop of the development of our enterprise social […]
It’s inspiring and encouraging to see how much Community Manager Appreciation Day has evolved since it was started in 2010. Four years later CMAD has become the dedicated day to not only give thanks to community managers and recognize them […]
When you’re building an enterprise social network at a large company and aiming to make your organization more social and collaborative, one of the most important things you should do is surround yourself with smart people who have […]
Continuing our exploration of community management and social media, here’s a video and the deck from a presentation I gave when I spoke at the Socialmedia.org Blogwell event in New York City. My talk was about how, at Walgreens, we’re using […]