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Community Management

Community Manager Advancement Day (CMAD) 2018: Reflecting on What I’ve Seen and Who’s Moving Us Forward

January 25, 2018May 20, 2018 ChrisCommunity Management

Is community management having the impact we hoped it would? Are companies taking advantage of the potential and transformative power of online communities? Those are some of the big questions I always come back to explore on Community Manager Appreciation […]

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Lightning Talk Recap: 5 Storytelling Tips to Spread the Value of Community

December 15, 2017January 15, 2018 ChrisCommunity Management

    Think of the last great story you heard and loved. Was it from a movie? A book? A memorable personal story someone shared with you? Why did that story move you emotionally? Why did it make you laugh […]

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Reflecting on CMX Summit 2017: Power of Story + Peak Moments = Community Strategy?

October 10, 2017November 8, 2017 ChrisCommunity Management

How can we, as community builders, use the power of story and peak moments to build better community strategy? That is the question that challenged me during and after this year’s CMX Summit. And in the spirit of working out […]

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9 Things the Cubs World Series Championship Can Teach Us About Building A Community Strategy

April 1, 2017November 8, 2017 ChrisCommunity Management

  One thing I learned from my No Sports for a Year experiment is that I love learning from the strategic side of baseball and I love applying what I learn to other areas of my life. So, lately, as […]

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What An Amazing Ride It’s Been

March 27, 2016July 24, 2016 ChrisCommunity Management

  What an amazing ride it’s been these last five years! I’m grateful for such a tremendously inspiring, challenging and rewarding experience of leading employee communities and collaboration at Walgreens. What an honor it’s been to have had so many […]

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What I’ve Learned In 5 Years At Walgreens

February 9, 2016February 9, 2016 ChrisCommunity Management

I recently celebrated five years at Walgreens, and as part of this career milestone employees are given a ceremonial 5-year pin and the team gathers around as managers and colleagues say a few words about the milestone and the employee’s […]

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5 Books That Should Be In Your Workplace Trends and Working Out Loud Tool Box

January 27, 2016February 15, 2016 ChrisBook Reviews, Community Management

As I continue to explore how to work out loud and grow our employee communities at Walgreens I’m always on the look out to find good books that give me inspiring ideas and stories about how to work better and […]

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Why It’s Important To Brand and Market Your ESN and Employee Communities

November 5, 2015November 5, 2015 ChrisCommunity Management

One of the most important things you can do to increase engagement and adoption of an enterprise social network (ESN) and employee community is to invest time and resources in branding and marketing it.  At Walgreens we’ve invested a lot […]

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Come Get Your Weekly Inspiring Buzz of Enterprise Social Networks during #ESNChat

October 8, 2015February 7, 2016 ChrisCommunity Management

Each week I look forward to the inspiring buzz I get from #ESNChat and I’m excited to join the team leading #ESNchat. If you’re new to #ESNchat, it’s a weekly Twitter chat founded by Jeff Ross in September 2013 for those interested in […]

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What I Told Grad Students About The Future of Work and Internal Communications

October 1, 2015February 7, 2016 ChrisCommunity Management

I recently had the pleasure of speaking to graduate students at Depaul University in Chicago about the future of work and internal communications. Looking back on this talk I was surprised and delighted because it was not only a chance […]

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Communities and Organizational Change: Are You Asking The Right Strategic Questions?

July 19, 2015February 7, 2016 ChrisCommunity Management

In my work building employee communities for Walgreens and other organizations I’ve have had to lead communities through change many times. While experiencing the impact of organizational change I’ve learned that it’s critical to have a change plan for your […]

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What My Toddler Is Teaching Me About Working Out Loud

April 26, 2015December 30, 2018 ChrisCommunity Management, Life, Working Out Loud

  I was inspired by this Working Out Loud post by John Stepper. It’s a post asking what you can do to accelerate working out loud (WOL). I’m accepting John’s challenge and I’m going to do “my something” and share […]

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Putting a Plan Into Action: Internal Social and Community Management Strategies at Work

November 15, 2014February 7, 2016 ChrisCommunity Management

Earlier this year I had the opportunity to speak at the J Boye intranet conference. During the conference I shared the story about how at Walgreens we’re using community management strategies to roll out a new social intranet, develop an internal […]

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Recap Video: Talking with The Community Roundtable about Community Management and Our ESN at Walgreens

February 17, 2014March 22, 2014 ChrisCommunity Management

      I recently had the pleasure of kicking off the Community Roundtable’s new Community Manager spotlight series. It was tons of fun chatting with Jim Storer and sharing the inside scoop of the development of our enterprise social […]

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