I’m thrilled to share with you some exciting news as we continue our exploration of community management!
This year I took an active role in helping to develop the research for The 2013 State of Community Management, a yearly industry report led by the Community Roundtable.
I’m honored to be part of the SOCM 2013 advisory board and contribute my community management successes, challenges and other experiences at Walgreens to help create the framework and goals of the survey. I strongly believe that business leaders put themselves at a big competitive disadvantage if they don’t realize the strategic impact that community management could have on their organization’s culture and bottom lines.
And as practitioners of community management we need to continue to communicate and demonstrate this important message to our leaders and the rest of the industry. And gathering data is one of the best ways to further prove and measure the true value of employee and customer communities to those who still see it as an add-on, instead of a key strategic driver, to achieving business objectives.
Why Gathering Data Is Important
And that’s where data and measurement come in, because that’s what gets attention and helps connect the dots for business leaders at all levels of the organization.
It’s only with data that we can begin to gain traction and position community management as a legitimate practice and indispensable science that can not only support but also drive real business results.
And that’s why I’m pumped, and honored, to be a part of the team that’s helping to push things forward. I firmly believe that this repot will help drive us closer to where we need to be by gathering more contextual data and industry feedback on the subject and state of community management within organizations — essentially find out what’s working and what’s not and what are the key lessons being learned.
In summary, these are the main objectives, key themes and questions explored in the 2013 State of Community Management:
- Prove how community supports business goals and answer two big questions: 1) What do business communities look like and what is the value of community? and 2) What does community management look like and what is the value of community management?
- Benchmark against other organizations: The 2013 report will focus on quantifying the performance of communities by collecting data about company demographics, community programs, community profiles and community management.
- Build a roadmap of future community initiatives by delivering data that can be used to better inform community program decisions.
Now It’s Up To You
Okay, now this is your chance to help contribute and influence the present and future of community management by taking the survey, sending in your feedback and letting your voice be heard.
- Step one: Download the survey workbook as you gather the data.
- Step two: Take the survey now through March 29.
Note: Three survey participants will receive a custom research presentation with performance benchmarks for their organization, worth $7,500 each.
Thanks again for taking the survey and please spread the word to other community managers and social business leaders who might be interested in helping out!